Certificate IV Frontline Management

CAL has partnered with elite training provider Scope Vision for the delivery of our Supervisor and Manager Development Program.

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Course Content:

• BSBMGT401A Show leadership in the workplace
• BSBWOR401A Establish effective workplace relationships
• BSBMGT402A Implement operational plan
• BSBWOR404A Develop work priorities
• BSBINN301A Promote innovation in a team environment
• BSBMGT403A Implement continuous improvement
• BSBOHS407A Monitor a safe workplace
• BSBWOR402A Promote team effectiveness
• BSBCMM401A Make a presentation
• BSBCUS401A Coordinate implementation of customer service strategies

Minimum Numbers: 10

Maximum Numbers: 16

Cost: $4000

Dealership Contribution: $3600

Employee Contribution: $300

The employee contribution will be reimbursed to the participant upon successful completion of the program.

Dates: Expressions of interest now being taken for 2010 intake commencing in March 2010.